Rates & Fees | Electric | Garbage | Water/Sewer | Service Info

PAYMENT OF YOUR BILL
YOU MAY PAY YOUR BILL ANY OF FOUR (4) WAYS.

• BY MAIL – Please enclose the top portion of your bill with your check or money order.
• IN PERSON – At collections office located in Town Hall. Please bring your bill with you.
• NIGHT DEPOSITORY – Located on Johnston St. side of Town Hall building. Please insert payment, along with the top portion of your bill, in an envelope. Payments placed in the drop box during normal business hours will be considered next day payments.
• BY BANK DRAFT – Come by the Town Hall to have your utility bill drafted from your checked account each month.

ADDITIONAL NOTICES (NONE)

NO SECOND NOTICES
NO CUT-OUT NOTICES/NO DOOR HANGERS WILL BE SENT OUT IN THE FUTURE.

PAYMENT TERMS

WHEN YOUR BILL IS DUE: All utility bills are due and payable upon receipt. The customer has the responsibility of paying the bill on or before the opening of business on the 25th of each month before it is considered past due. If you feel the bill is incorrect, please contact the Town Hall immediately upon receipt at 894-3553, between the hours of 8:30am and 5:00 pm Monday through Friday.

WHEN BILLS ARE PAST DUE: An account is considered PAST DUE if payment has not been received by the opening of business on the 25th of each month.

LATE PENALTY ON PAST DUE BILLS: A $5.00 or 3% late penalty will be added to any utility bill that is not paid by opening of business on the 25th of each month.

RETURN CHECK CHARGES

In accordance with North Carolina Lay (G.S. 25-3-512_ a charge is made for each check returned. This charge is currently $25.00 per check and is subject to change by order of the Board of Commissioners.

RECONNECTION FEES

A $25.00 RECONNECTION FEE will be charged for service reconnected DURING NORMAL BUSINESS HOURS. After normal business hous a $35 reconnect fee will be charged. The request for service after normal business hours should be directed to the BENSON POLICE DEPARTMENT at 894-2091.

NEW BILLS

NEW BILLS will be sent out on will be sent out the 10th of the month.

BILLING INQUIRIES

If you feel this bill is incorrect and cannot resolve your complaint with a Customer Service Representative, the customer has the right to request a review by the municipality’s Town Clerk. You may contact the Town Clerk at the Town Hall, 303 E. Church St., or at telephone number 894-3553, between the hours of 8:30am and 5:00pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Town Clerk at the time and place stated above, except on holidays observed by the Town.

CUSTOMER RIGHTS

The Town of Benson strives to treat it’s citizens and customers in a fair and indiscriminate manner, while recognizing the distinct needs and requirements of each customer. To provide uniformity of service, the Town has adopted customer service policies. The policies serve as reasonable responses to customer needs while meeting the requirements of good business practice for the Town. Both the customer and Town have unique rights and responsibilities towards utility service, and they are outlined along with customer service policies in the Town’s Customer service policy manual. Any customer citizen may have access to review these polices at any time during normal business hours. A customer service representative will assist you.

PUBLIC POWER

The Town of Benson is a public power community, along with 64 other towns and cities in North Carolina. Public power means that our electric system is owned and controlled by the citizens of this town. Unlike investor owned systems, our electric system does not pay a dividend to shareholders. Our “Stockholders” are our citizens and customers, those who benefit from our services. This allows us to operate in a cost-effective and service-oriented matter, to provide the services our customers desire. We have a vested interest in our community, and actively seek to create a better standard of living for us all.